FAQ

How do I become a stockist?
If you are interested in stocking our garments in your store (yay!) please send us an email with your name, store name and contact number. We will email back a new stockist form that you can fill out online and email back to us. We will cross check with other stockists that may be in or near the same area and then send back an email including all necessary information that you will need.
If you are in Brisbane then please come and give us a visit - we are a lovely bunch! 
Opening times:
Monday to Thursday - 9am to 5pm
Friday - 9am to 4:30pm
Saturday & Sunday - CLOSED 

How do I know if I'm an exclusive stockist in the area?
Most of the time you are - we try our best to ensure that our stockists are at least 1km apart. If you have been a stockist but haven't bought from us in 18 months or over, please confirm with us if you are still able to purchase from us. If there are any issues don't hesitate to contact us on (07) 3846 4670.
How do I return a faulty item/s?
If needing to return a faulty item please bring it in to us or send picture of the fault to sales@pqcollection.com. We can then either provide an exchange or a credit. If returning an item that was mistakenly given please make sure you contact the showroom and let us know. An exchange or credit can be provided. Make sure your order is within 30 days of receipt.
PLEASE NOTE: No return on sale items or jewellery unless faulty.

How much is freight?
Freight cost depends on the weight of the satchel/box and the area we are shipping to. If satchel/box weight is 5kg or less, freight will be $16.50 throughout Australia (exc. GST). If shipping out a box or more, freight cost will vary between $25-$60 depending where we are shipping to (exc. GST). Shipping to New Zealand is usually $55 for one box (no GST added). 
PLEASE NOTE: all freight costs may vary depending on weight and area we are shipping to. 
How long will it take for my order to arrive?
We use standard shipping (within Australia) that has a delivery time of 2-5 business days depending where you live. International orders have an expected delivery time of 6-10 business days. All orders placed by 4pm (AEST) are sent the same day. We use Couriers Please, you can email us if you would like the tracking number for your order. If needing Express Post for urgent items, please let us know and we will send via Australia Post express post (delivery time 1-3 business days). 

What are the minimum quantities allowed to be purchased?
Minimum quantities for garments is 4 units or a "size run". There is no minimum on jewellery, bags or scarves. 
For any further questions please contact us on (07) 3846 4670 or sales@pqcollection.com